1. Information We Collect

a. Personal Information

We may collect:

• Name
• Email address
• Phone number
• Billing and postal address
• Payment information (securely processed via third-party providers)
• Any information you voluntarily provide

b. Automatically Collected Information

• IP address
• Browser type
• Device information
• Usage data (pages visited, session duration, interactions)
• Cookies and tracking technologies

c. Third-Party Data

We may receive updated address or contact data from trusted third parties to maintain accurate records.

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Process transactions and deliver orders
• Respond to inquiries and provide support
• Send transactional and marketing communications (with consent)
• Improve our website and services
• Prevent fraud and verify identity
• Comply with legal obligations

3. SMS Communications & 10DLC Compliance

By providing your phone number and submitting a form on our website, you provide express written consent to receive SMS messages from RideHistory Limited®.

Types of Messages

• Order and account notifications
• Service updates
• Customer support messages
• Promotional and marketing messages

Message Frequency

Message frequency varies based on user interaction.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out at any time by replying:

• STOP to unsubscribe

After opting out, you will no longer receive SMS messages unless you opt in again.

Help Instructions

Reply:

• HELP
  or contact: support@ridehistory.com.au

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

4. Consent & Opt-In Requirements

We only send SMS messages to users who have provided clear and affirmative consent through:

• Website forms with unchecked opt-in checkboxes
• Checkout or account registration pages
• Other compliant opt-in methods

By opting in, you confirm:

• You are the authorized user of the phone number
• You agree to receive SMS communications from RideHistory Limited®
• Your consent is not a condition of purchase

5. Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• SMS opt-in data, consent, and phone numbers are never shared with third parties.

We may share data only:

• With service providers (e.g., payment processors, hosting providers) under strict confidentiality
• To comply with legal obligations
• To protect our rights, users, or systems

6. Cookies & Tracking Technologies

We use cookies and tracking technologies to:

• Analyze website traffic
• Improve performance and usability
• Enhance user experience

You can disable cookies via your browser settings.

7. Data Security

We implement industry-standard security measures, including:

• SSL encryption
• Secure third-party payment processing (e.g., Paddle, Stripe, PayPal)

However, no system is completely secure.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Meet legal obligations
• Resolve disputes

9. Your Privacy Rights

You may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Withdraw consent for marketing communications

Contact: support@ridehistory.com.au

10. Third-Party Services

We are not responsible for the privacy practices of third-party websites linked from our platform.

11. Updates to This Privacy Policy

We may update this policy periodically. Updates will be posted with a revised effective date.

12. Contact Information

RideHistory® Australia Limited

Website: https://www.ridehistory.com.au
Email: support@ridehistory.com.au

13. SMS Privacy Policy Acknowledgment

By opting into SMS communications, you acknowledge that:

• You have reviewed this Privacy Policy
• You consent to receive SMS messages as described
• A link to this Privacy Policy is provided at the point of opt-in